Policies and Terms

Payment: Cash, check (drawn on a U.S. bank), or money order, paid in full, with order on "in stock" items. Restorations and new reproduction orders (not currently listed) require a minimum 50% deposit with the order. The balance must be paid when the item is ready to ship, or upon receipt of the invoice.

Ohio Residents: State Sales tax for your home county is applied on the purchase price, in accordance with State Law.

Turn around, Delivery & Shipping: Delivery will be estimated at the time of placing an order. Usually 8-12 weeks on custom crafting orders. Allow 16 weeks on new reproductions or restorations. Turn around times will vary greatly depending on the type of work and the time of year. Lately we have been experiencing a chronic backlog which is adversely affecting our completion estimates. A turn around time estimate will be specified on the work order in good faith. Our estimated times are not guaranteed. All original customer emblems are shipped U.S.P.S INSURED. All other emblems are mailed 1st class. Any other shipping method should be arranged with the order.

Shipping Cost: Most orders, $6.00 per shipment, or $8.00 insured shipping on customer restored emblems, outside the USA somewhat higher.

Liability: Limited to the dollar amount of the order, and only in the event of the emblem's loss while in our possession. This does not include shipping loss, or damage due to restoration. Your original emblem is always treated as if it is the last one in the world.

Order Cancellation: Cancellation of orders will be accepted within 10 days of receipt of the work order, or 20 days from the work order’s stated date, whichever comes first, for any reason, with notification by email, phone or letter. Upon cancellation, the entire amount of the deposit will be refunded. Cancellations after this time will forfeit any deposit. Otherwise this order will be subject to the above terms and conditions.